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Customer Satisfaction Survey


Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.


Sincerely, the Docxpresso Team.


General assesment of Docxpresso

1. Overall, I am very satisfied with the way Docxpresso performed (is performing) on this project.

overall_opinion Strongly Disagree

overall_opinion Somewhat Disagree

overall_opinion Neither Agree nor Disagree

overall_opinion Somewhat Agree

overall_opinion Strongly Agree


2. Compared to how you felt about Docxpresso before this project, what is the likelihood of completing another project with Docxpresso?

other_project Better, based on performance

other_project About the same

other_project Worse, based on performance


3. Considering the overall value of the project you paid for, was it…

value An exceptional value, worth more than you paid for it

value A good value, worth about what you paid for it

value A poor value, worth less than you paid for it


Service representatives (CSRs) assesment

4. CSRs are well trained: CSR_training

5. CSRs are well supervised: CSR_supervision

6. CSRs adhere to professional standards of conduct: CSR_conduct

7. CSRs act in my best interest: CSR_best_interest

8. Overall, I am satisfied with the Docxpresso CSRs: CSR_overall


Docxpresso account manager (AM) assesment

9. The AM is knowledgeable and profesional: AM_professional

10. The AM is making a positive contribution to my business: AM_contribution

11. The AM responds to my inquiries in a timely manner: AM_response

12. Overall, I am very satisfied with the AM:AM_overall

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