Customer Satisfaction Survey
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely, the Docxpresso Team.
General assesment of Docxpresso
1. Overall, I am very satisfied with the way Docxpresso performed (is performing) on this project.
overall_opinion Strongly Disagree
overall_opinion Somewhat Disagree
overall_opinion Neither Agree nor Disagree
overall_opinion Somewhat Agree
overall_opinion Strongly Agree
2. Compared to how you felt about Docxpresso before this project, what is the likelihood of completing another project with Docxpresso?
other_project Better, based on performance
other_project About the same
other_project Worse, based on performance
3. Considering the overall value of the project you paid for, was it…
value An exceptional value, worth more than you paid for it
value A good value, worth about what you paid for it
value A poor value, worth less than you paid for it
Service representatives (CSRs) assesment
4. CSRs are well trained: CSR_training
5. CSRs are well supervised: CSR_supervision
6. CSRs adhere to professional standards of conduct: CSR_conduct
7. CSRs act in my best interest: CSR_best_interest
8. Overall, I am satisfied with the Docxpresso CSRs: CSR_overall
Docxpresso account manager (AM) assesment
9. The AM is knowledgeable and profesional: AM_professional
10. The AM is making a positive contribution to my business: AM_contribution
11. The AM responds to my inquiries in a timely manner: AM_response
12. Overall, I am very satisfied with the AM:AM_overall